Pane - Messages

[Navigator > Messages]

This pane shows all saved messages for this guest.

These saved messages can be forwarded to different interfaces, Pay TV for example. If no such interface exists, information about existing messages is provided at check in or check out. If you are unable to forward the message directly to the guest, it can be left with the status unread. You will then see a message reminder at check out. To view a list of all open messages, go to “Reports > Messages”.

Right-click to add or delete messages or set them to read or unread.

To enter a message, go to the context menu (right click) and choose “Add”.

Date and User

protel automatically records the date and time of creation and the user name. This information is displayed in the top part of this dialog box.

Priority

Assign a priority to this message by entering a letter or number.

Mess. Text

Enter the message text in this box.

Send short message to no

You can also choose to send the message by SMS. To do this, check this box and enter the required cellphone number.

immediately using the above text: Sends the text entered above immediately.
after room has been cleaned using default text: Automatically sends a default text to the guest once the room has been cleaned (room status = cleaned).

From Version 2013.17.222
The ability to send text messages can be regulated by a number of new User Rights (see Available User Rights).

To send messages by SMS, you need the protel Messenger add-on. For more information, please contact your protel distributor or the protel support team.

Department /Text

Version 2014.18.755 or later

When creating messages you can have access to certain templates which have been saved for each department.

First select the desired in the drop-down menu marked "Department".
All of the text templates for the respective department will be made available for selection.

By default, the selected text overwrites the contents of the text field. A special system setting enables texts to be attached. In this case, please contact our Support Team!

Setting the message to read

If the message has been read, select the Read check box. protel will then save the date, time and user name and display this information in the lower part of this dialog box. Messages that have been successfully passed on are shown in black font while unread messages are shown in red.

Internal FO Message

If the Internal FO Message check box is selected, the message in question is an internal front office message. This check box can prove particularly useful if you are able to forward messages to Pay TV.

Available Settings

From Version 2013.17.222

By default, any message will be deleted after checking out the respective reservation and running the end-of-day routine.

If requested, protel can keep older messages, e.g. for reasons of traceability. To prevent old messages from being edited, they will be opened in read-only mode.

Ask your protel Support Team to set up your protel system accordingly! We’re happy to help!

	Available User Rights
355	FO Navigator: Modify messages	This right controls creating and modifying messages within the Navigator.
	From Version 2013.17.222
415	FO Messages send/edit SMS	This right controls sending short messages within the Navigator.
417	FO Messages (ad hoc SMS)	This right controls ability to send messages immediately (option "immediately using the above text")
418	FO Messages (SMS after room cleaned)	This right controls ability to send messages after room clean service (option "after room has been cleaned using default text")