Requests

Front Office Profiles “Requests” tab

Use this tab to add notes for the restaurant or general remarks about the guest.

You can provide the notes to the restaurant in list form. General remarks are also displayed in the Navigator and Invoice dialog box.

You can use the “POS Rate code” drop-down list to assign a price level to a guest in the POS system if your POS system supports this and has a corresponding interface.

Tree view

Use the right window pane to enter or access additional information about guest requests.

Room specific requests	Use this to specify if a guest always wants rooms with specific features. The dialog box that appears shows a selection of specific room attributes that you can then drag to assign to the guest. This will then allow you to provide the best possible room for the guest when allocating rooms.
Guest specific requests	Use this to specify if the guest has specific requirements that may apply to every reservation, e.g., the guest requires a second pillow. You assign the requirements in the same way as for room-specific requests.
Preferred rooms	You can define different preferred rooms for each guest. In the MPE software, you can also assign the hotel. You can therefore specify room 103 in hotel A, but room 205 in hotel B. If available, the room specified is displayed first during room allocation.
Preferred laundry pattern (days)	Use this to specify if the guest has certain requirements relating to the changing of bed linen. A “2” means: change the bed linen every second day.